About Page - Old City Web Services

As a business owner creating and managing a website can be difficult. Your expertise is in your business and not graphic design. However, a compelling website is just as important as a business manager. With the Christmas approaching, you'll want to be sure that visitors are captivated by your site because they have a limited attention span.

While holiday shopping, or preparing their own businesses for the holidays, the chances are that your visitor has a lot on their mind already, just like you! To ease their navigation issues, it is important to eliminate pesky site characteristics.

As a web design company, we urge you to consult with us with any of your web design issues. If two of these items are applicable to your site, we insist you call.

1. The site is not responsive.

If a website is not responsive visitors will have trouble viewing and searching for information. Text and photos that are designed for a desktop site appear small and difficult to read on a smartphone. Or, worst-case scenario, smartphone visitors will have to scroll up and down AND left to right - this can be frustrating.

Responsiveness is not a new concept. For years users have browsed the web using devices such as smartphones, laptops, and tablets. In fact, in November of 2016, mobile browsing surpassed desktop browsing.

2. Contact information is replaced with a form.

Did you experience an outage after hurricanes Matthew or Irma? If so, then you understand why it is irritating when a company doesn’t have their phone number and email address readily available on their website. Basically, it is only acceptable for Florida Power and Lights to hide their contact information from their customers.

Old City Web Services Contact Page is a good example to follow - it includes contact information and a contact form.

3. An irrelevant About Page.

As soon as a visitor lands on a site several things should be apparent to them, for example, the company mission. At this point, if there is any confusion on what services, products, or advice the company provides visitors will navigate to the About Page. If the About Page is still unclear and has a ton of script that doesn’t describe what the business is selling, providing, or producing the visitor will move on to the competitor's website.

An About page shouldn't be boring, but it should be informative.

4. Pages with too little text or too much text.

Website content should be balanced. If each page has a few sentences on it visitors won’t stick around long enough to get a full grasp of your product. In the same sense, visitors are unlikely to read an enormous block of text. Break up large blocks of text with headings and subheadings and combine pages that have only a few sentences of text.

5. Too many Popups.

Advertising and call to actions are important site characteristics and depending on the business, they are non-negotiable. However, if popups are stopping users from navigating to different pages or straight up pesky, chances are they will opt-out of a site faster then they opt-out of spam emails.

Site Characteristics

6. Information is hard to find.

Websites should not resemble mazes - but sometimes they do. Information for visitors needs to be plentiful and well-placed. Large blocks of content, missing details, or missing prices will only frustrate site users and lead them elsewhere. For example, if you are a historic inn or bed and breakfast then your website should include prices, amenities, and the location of your business. Focus on which aspects are most important for your potential customers and be sure to add it to the website.

7. It is messy.

Websites that are eyesores are less likely to engage visitors for long periods of time. Eyesores can include different font styles, mismatched color combinations, blurry or too many photos and random placement of photos. This may seem petty, but if a website is tacky chances are so is the product.

When in contact with your customers or the public, it is extremely important to provide quality customer service. A friendly, courteous disposition goes a long way. That includes answering the phone with a smile on your face; it can be heard in the tone of your voice. Put the shoe on the other foot and treat your customers the way you would want to be treated.

Mission Statement

Our mission at Old City Web Services is to navigate the world of web design, web development, and advertising for our clients so that they can focus on what they do best – running their business! Our business intentions go beyond the metrics of graphics, coding, and SEO. Located on Florida’s First Coast, we run a personable home front service and consider our relationship with our clients as a partnership in their success. If you are looking to increase your business’ visibility give us a call at 904-867-4112 or contact us today.

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About Page

A customer’s first impression of any company is the About Page. It is just as important as a first interview and needs to stand out in order to wow an audience It is a critical element of each website. Every About Page should include factors such as a description of the company's mission, the company’s history, and what makes it unique. However, to grab the attention of an audience use these methods below.

1. Speak to your customers.

Every About Page describes the company’s purpose, but not every page stands in the shoes of the customer. Further entice an audience by meeting their needs off the bat. To do this it's important to understand what solutions the company provides. A local pub might say, “if you are interested in trying numerous local craft beers and unique beers on tap, head to our pub”, versus “our pub offers numerous local craft beers along with unique beers on tap.”

Every audience is concerned with their own problems. The sooner their headaches are relieved, the easier it is to earn their trust.

2. Add creative media.

There are a few ways to make an About Page visually stand out and media is one of the top methods. Since most pages include a large text and a few photos, consider using videos, charts, and unique employee or customer photos to stand out. A short video (under three minutes), describing the company’s mission is unique and visually appealing. Photos of creative workspaces, holiday work parties, or employee pets are also attention-grabbing. Or, consider displaying a timeline of the company’s growth like Moz.com does on their About Page.

3. Make your backstory relate-able.

Although every About Page should touch on the company's backstory, not each story is entertaining and sympathetic. If we’re being honest, most businesses don’t have an incredible startup story. Many business owners run into luck or money, have extra time or ambition, or the business is passed down from a family member.

Use the factor most unique and relate-able from a backstory and expand on it. For example, maybe you loved ice cream as a child and hence decided to open an ice cream shop. To sum it up, a relate-able story will win the sympathetic vote with an audience.

4. Speak in layman’s terms.

This may seem obvious but unfortunately many websites use terminology that is unfamiliar to their clientele. This applies to all businesses regardless of their products or services. The worst thing you can do on an About Page is to confuse potential customers. For example, words as simple as cataplana, (frying pan mainly used to cook shrimp), may be unfamiliar to some customers and might deter them from visiting a restaurant.

5. Include customer testimonials.

Customers largely rely on customer feedback from sites like Yelp and Google reviews when researching a company. Therefore, adding reviews to an About Page saves the customer a step and allows the business to monitor the reviews they have access to. Even if a company has received a few bad reviews, making the great reviews standout will reassure the audience’s nerves. Make sure the reviews are up to date.

6. Highlight products or services.

Do you offer a specific service or line of products? Your About Page is a great place to highlight what is available to your audience. This element on an About Page provides easy access to customers and depicts their relationship with a business. For example, the owner of a local bar, might highlight specific events regularly scheduled. Or maybe there are certain cocktails or food items that are unique to the restaurant. Brag about the business and highlight key products.

Other things to add

The list above is intended as a guide to make About Pages unique. They aren’t necessary but will help any business stand out. However, there are a few elements that each About Page needs to incorporate such as a mission, a backstory, and a method to contact your company.

The word responsive has many meanings, but in our industry, it is a word that is critical to your online presence. In fact, it is essential that we make it easy for our clients to use our sites regardless of the device they are using; a phone, tablet, pc, or laptop. Stay ahead of your competitor and make sure your site is responsive. Want more information on what all that means? We are a phone call away, email away, text away - we have the answers to your questions.

7 Site Characteristics to Ditch